In this Refund and Cancelation Policy, “us”, “our”, and “we” shall mean Blue Guardian Futures FZCO (“Blue Guardian Futures”).
Refunds Post-Purchase
Customers have the ability to “try before you buy” as noted above, allowing the customer to fully experience and understand what to expect prior to purchasing a Blue Guardian Futures Product. Trading credentials will be emailed to the Customer once a purchase occurs on the Blue Guardian Futures website. All sales are final after the Customer initiates any trading activity using the applicable credentials. A trading activity includes but is not limited to, placing trades, opening positions, or utilizing market data.
Refunds
At the sole discretion of Blue Guardians Futures, any refunds issued to customers are subject to a non-recoverable deduction of seventy-five dollars ($75.00). If a refund is approved by Blue Guardian Futures, seventy-five dollars ($75.00) will be deducted from the refund amount.
Refunds will be processed and issued to the original payment method, and a confirmation email will be sent to the customer upon completion. Refunds will only be considered if the Customer does not initiate trading activity.
Acceptance of this Policy
It is the trader’s responsibility to familiarize themselves with this Refund Policy. The terms of this Refund Policy, together with our Evaluation Terms and Conditions, are incorporated into the trader’s contract with us for the purchase of Blue Guardian Futures Evaluations. By placing an order for the purchase of any Blue Guardian Futures Evaluation, the trader indicates they have read this Refund Policy and they agree with and fully accept the terms of this Refund Policy. If trader does not agree with or fully accept the terms of this Refund Policy, trader is prohibited from placing an order with Blue Guardian Futures. Please contact us at support@blueguardianfutures.com for any questions regarding our refund policy.
Chargebacks
Trader expressly agrees not to make any chargeback claims on any payments made to Blue Guardian Futures, whether by way of credit card or any other payment channel, without first contacting Blue Guardian Futures. In any such situation, trader expressly agrees to provide Blue Guardian Futures with full details relating to the intended chargeback claim. If trader makes a chargeback claim, Blue Guardian Futures shall at all times be entitled to suspend any Membership Accounts or Evaluation Accounts that trader may hold and suspend the payments of any profit split payments from such accounts to trader. If trader makes a chargeback claim, Blue Guardian Futures shall be entitled to recover from trader any amounts paid by Blue Guardian Futures to trader in respect of any Membership Accounts or Evaluation Accounts trader may hold, including but not limited to any and all profit split payments. If trader makes a chargeback claim whether successful or not, trader expressly agrees to pay for all costs incurred by Blue Guardian Futures in respect of defending such chargeback claims, including but not limited to all legal fees.
Account Cancellation
Cancellation Process: To initiate cancellation of your account with Blue Guardian Futures, you must submit a written request via email to support@blueguardianfutures.com. Your cancellation request will be processed within a reasonable timeframe following receipt of the email.
Post-Cancellation Access: Upon cancellation, your access to all Blue Guardian Futures services, platforms, and resources will be terminated immediately.
Right to Terminate
Blue Guardian Futures retains the right, at its sole discretion, to terminate and deactivate traders’ accounts in the event of any breaches of the Terms of Use or violations of this Refund Policy, as well as any terms included herein or any terms incorporated by reference in relation to the agreements with Blue Guardian Futures. Such termination may result in the closure of the account, forfeiture of all funds and balances contained within those accounts and may also include potential prohibitions from accessing services offered by Blue Guardian Futures and its affiliates. For additional information, please consult our Terms of Use.
Disputes
All disputes relating to this policy are governed by the dispute procedures set forth in the Blue Guardian Futures Terms of Use, which are incorporated by reference herein.
Changes to this Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. By shopping with Blue Guardian Futures, trader agrees to abide by this Refund Policy. Please contact our Customer Support team with all questions regarding this Refund Policy.
Updated November 14, 2024
